FAQs

Is FoodE like Shopify?

Shopify is a closed eCommerce system, allowing you to sell things online for a monthly subscription and transaction fee in a controlled online-only environment.

FoodE is more versatile, offering greater functionality and integration with third-party and offline services and software, with a more efficient online sales system that sets your business up for growth. FoodE eliminates wasteful office processes, frees up your staff and provides intelligent tools to help you sell online.

I already have a domain name – is it ok to use that?

Yes! If you have an existing domain name and hosting, and they meet the minimum requirements to support WordPress + WooCommerce + FoodE then we can get up and running no problem. If you don’t yet have a domain name or hosting, or need to upgrade or switch providers, then we can provide recommendations and manage the setup and/or transfer process for you as we know how much of a pain it can be!

Will my site work on mobile?

Your site will work beautifully on mobile – we design for mobile first as it’s the most used device for browsing. Your site will also work wonderfully on desktop, laptop and tablet devices.

Is it possible to have a trade account area?

Absolutely! You can set up trade accounts with logins so those specific items are hidden from regular visitors, plus once logged in, trade accounts can see different rates to the public.

What does a bespoke web design mean?

It means we will design the website specifically for your needs and brand – none of this set template: this is YOUR shop front. We will discuss what you need and will present designs for you to approve.

What happens when somebody buys one of my products online – what exactly do I need to do?

Payment will be processed via a supported third-party payment gateway such as Stripe or PayPal and you will receive an automatic email notification to let you know of the new order.

If you are using one of our supported third-party courier services then the order will be automatically sent to them to generate a packing slip/label and tracking information (if provided).

FoodE can be configured to send tracking information to the customer directly, meaning the only thing you will need to do is pack your products and hand over to the courier.

Does it matter if I don’t already sell online?

No, FoodE will work straight away and help you get setup to sell online. If you do already have an online store we can integrate with and supercharge it!

If you have an existing domain name and hosting, and they meet the minimum requirements to support WordPress + WooCommerce + FoodE then we can get up and running no problem.

If you don’t yet have a domain name or hosting, or need to upgrade or switch providers, then we can provide recommendations and manage the setup and/or transfer process for you as we know how much of a pain it can be!